Making the return is easy!

Contact us at this email within 14 days from when you receive the product and inform us that you want to make a return, we will reply within 24 hours.

Paolo Da Ponte branded boxes

Now pack it up. Use the same packaging as the product was delivered to you and glue the sticker you find inside the box onto it making sure to cover what was there before. At this point close the box with adhesive tape and is ready to be shipped. Now you just have to contact your courier and pay for the shipping.

Once sent, inform us of the tracking number by email and contact us. Then keep the invoice until we give you the confirmation of having received the package